Delivery

Delivery terms

Local delivery terms and charges

General small products

1. aMagic free service 

aMagic provides free delivery service if the order reaches the designated net amount of HK$128.

– Delivery service is only applicable to Hong Kong Island, Kowloon, New Territories, and places that vehicles can normally reach (except outlying islands, border restricted areas, remote places, etc.). Additional freight charges are required for remote areas. Please refer to the fee schedule (Appendix 1) for the relevant charges.

 *Free shipping arrangement: Free shipping is available for each order with a net amount of $298 after discount. Additional charges apply for remote locations. Please see Appendix 1 for details.

 *Free shipping for all orders during the opening period and the net order amount is $500 or more.

 * In case of out-of-stock situation, our company will contact the customer by phone or email to determine the final delivery time.

Annex I      
Serve quantity cost Remark
local delivery per order HK$25  Enjoy free shipping for orders with a net amount of HK$128 or above
SF smart locker shipping fee HK$20
Fees for going up/downstairs (moving stairs) Every stair HK$30  Each layer is calculated, the upper limit is 5 layers
Discovery Bay delivery fee per order HK$50 (additional surcharge)  
(Delivery time: 8am-9pm)
Park Island delivery fee per order HK$50 (additional surcharge)  
(Delivery time: 10am-8pm)

Remark:

1. The free shipping amount is calculated based on the payment amount after discount (i.e. net amount). 

2. All additional amounts must be paid in cash upon arrival (excluding shipping costs, which must be paid in full when the order is confirmed).

3. Depending on the needs of the on-site environment, customers may need to pay additional fees for going upstairs.

4. If you need to take stairs to reach the elevator, you will be charged for a staircase of level 5 or above. There is no charge for stairs of level 4 or below.

1.1 Delivery time

Monday to Saturday (except Sunday and public holidays)

Delivery time: 9 am to 9 pm

(The final delivery time is arranged by aMagic)

1.2 Orders that cannot be delivered

Some orders will be returned due to unknown shipping address, postal box, hotel address, multiple deliveries with no one to pick up, recipient refusing to accept the package, etc.

Customers are responsible for picking up the goods within three months. If no one picks up the goods within three months, the goods and payment will be confiscated in full and will not be returned.

2. Delivery method: SF Express is responsible for delivery (freight collect). Applicable to orders below the specified amount*

-If the order is less than the specified net amount of HK$298, delivery service will be arranged by SF Express. Customers can choose from different SF Express services provided on the website.

-This delivery service is not applicable to large items including moisture-proof boxes, cabinets, wine cabinets, cigar cabinets, and mobile charging carts.

-Large items including moisture-proof boxes, cabinets, wine cabinets, cigar cabinets, and mobile charging carts are all directly delivered by aMagic.

-Customers ordering cabinets, please call first to inquire about shipping costs. (whatsapp +852 9440 0002)

-Freight charges are charged by SF Express. To calculate the charges, please visit the SF Express website https://www.sf-express.com/hk/tc/dynamic_function/price/

-The net weight of the product (excluding packaging materials) can be found in the product information in the online store. The net weight of the product is for reference only, and everything is subject to the actual product. Products may be shipped based on volume.

-The delivery date is 2 working days from the order date. If there are any changes or delays, everything will be subject to SF Express arrangements.

– aMagic will not be responsible for any losses caused by any product damage, delivery rescheduling/delivery method change or delay caused by SF Express delivery.

-The shipping fee is determined by SF Express.

-The product price and shipping charges do not include insurance and all related taxes when the goods are shipped.

*For orders confirmed during the opening period, the delivery arrangement is 7 working days.

3. Overseas delivery terms

-The company also provides overseas delivery services. Overseas customers must pay shipping charges based on the weight of the goods and the delivery area.

-Delivery service is only available in overseas areas provided in the online store.

-The total weight of each order must not exceed 19 kg. If additional charges are incurred due to the overweight or/or large size of the goods, aMagic will contact you promptly after receiving the order and inform you of the excess shipping costs. We will send the goods after you complete the additional payment.

-After our company receives your order and payment, our Hong Kong office will dispatch the goods you ordered within approximately 3 working days.

-The default shipper for Macau delivery is: SF Express

-The default shipper for overseas delivery is: SF Express/Hong Kong Post

-Consignment details: Delivery time varies depending on the region. After the goods are shipped, aMagic will provide you with the goods shipping number. In case of out-of-stock situation, our company will contact the customer by phone or email to determine the final delivery time.

-Each order can only be shipped to one destination.

-If the goods you ordered cannot be successfully delivered, our company will notify you by email. aMagic is not responsible if you fail to receive the goods due to unclear or/and incorrect address provided by you.

-If you only provide a post office box address, aMagic will not be able to arrange delivery service.

– aMagic will not be responsible for any losses caused by any product damage, loss, delivery rescheduling/delivery method change or delay caused by SF Express/Hong Kong Post delivery.

-The product price and shipping charges do not include insurance and all related taxes when the goods are shipped.

*For orders confirmed during the opening period, the delivery arrangement is 7 working days.

4. All overseas orders must be processed according to the default shipper arrangement and overseas customs clearance requirements.

aMagic reserves the right to modify the delivery arrangements for orders above aMagic without prior notice. In case of any dispute, aMagic reserves the right to make the final decision.